Responsible Gambling at Ruby Fortune
Why Ruby Fortune builds safer play into the experience
Ruby Fortune has always leaned into a certain glamour, ruby red and gold, jewel-toned reels, that sense of a night out without leaving your lounge. But underneath the polish sits something far less glitzy and far more important: a set of controls designed to keep the fun where it belongs, in your hands.
Our games run under a Malta Gaming Authority licence and every title is independently tested by eCOGRA, so the fairness side of things is handled. What we want to talk about here is the human side. Gambling is meant to be entertainment, a way to pass an evening with a flutter on the pokies or a hand of blackjack at the live tables, not a source of stress or financial strain.
This page walks you through the safer-gambling tools sitting inside your Ruby Fortune account, explains exactly how each one works, and points you towards free, confidential support available right here in New Zealand. None of this is about scaring you off. It's about making sure that if a session ever stops feeling like fun, you've got a way to step back before it becomes a problem.
Everything on this page is strictly for players aged 18 and over. If gambling is affecting you or someone close to you, the Gambling Helpline NZ is free to call on 0800 654 655, any day, any hour.
Setting a limit on your account takes only a few minutes
Deposit, loss and time limits exist so you decide the ceiling before you play, not after. Once a limit is set, it applies automatically, no willpower required mid-session. Here's how to put one in place.
- Log into your Ruby Fortune account and head to your account settings or cashier area.
- Find the responsible gambling or player protection section, usually listed alongside your deposit and withdrawal options.
- Choose the type of limit you want: deposit, loss, or session time.
- Pick an amount (for deposit or loss limits) or a duration (for session time limits), and select whether it applies daily, weekly or monthly.
- Confirm the change. Increases to a limit only take effect after a cooling-off period, while decreases apply straight away, so there's no way to raise a limit on impulse in the middle of a session.
- Contact our support team by live chat or email at any time if you want help adjusting or confirming a limit is active.
Limits reset on the schedule you choose, so a weekly loss limit refreshes seven days after it was set, not on a fixed calendar day. If you're not sure which limit suits you, start conservative. You can always review it later once you know your own play patterns.
Our support team is reachable around the clock, so if you'd rather talk a limit through with a real person before committing, that option is always open.
Self-exclusion gives you a complete break when you need one
Self-exclusion is a step up from a limit. Instead of capping how much you spend or how long you play, it closes your account to gambling activity entirely for a period you choose.
How the self-exclusion process works at Ruby Fortune
You request self-exclusion through our support team, who will guide you through confirming the request and the length of the break. Once it's active, you won't be able to log in and play, and marketing emails and promotional contact stop as well.
Self-exclusion is designed to be difficult to reverse on a whim. That's deliberate. If you ask to have it lifted early, the request goes through a review rather than an instant switch, giving you a genuine cooling-off buffer rather than a technicality you can click past.
What happens to your account during self-exclusion
Any funds already in your account remain accessible for withdrawal, and our support team can talk you through that process. Your account details stay on file so that if you choose to return once the exclusion period ends, you're not starting from scratch, but you won't be able to place a single bet until the period is fully served.
If you feel a shorter, less permanent break would suit you better, a time-out or cool-off period is worth considering first. It closes your account for a shorter, fixed stretch, days or weeks rather than months, and is a good option if you just need to reset without committing to a longer exclusion.
Ruby Fortune's safer-gambling tools at a glance
Rather than hunting through menus to understand what each control actually does, here's a straightforward summary of the tools available and how to activate them.
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps the total amount you can add to your account over a day, week or month | Set in account settings or via live chat/email support |
| Loss limit | Caps how much you can lose over a chosen period, regardless of deposits | Set in account settings or via live chat/email support |
| Session time limit | Automatically ends your session after a set amount of playing time | Set in account settings or via live chat/email support |
| Cool-off / time-out | Locks your account for a short, fixed break without full self-exclusion | Requested through 24/7 live chat or email support |
| Self-exclusion | Closes your account to all gambling activity for an extended period | Requested through 24/7 live chat or email support |
Every one of these tools is free to use and available at any hour, since support runs 24/7. None of them require you to explain your reasons in detail; a request is enough.
Recognising the warning signs before they escalate
Problem gambling rarely announces itself with a single dramatic moment. It tends to creep in through small shifts in behaviour that are easy to explain away individually but add up over time.
Some signs worth paying attention to, in yourself or someone you care about:
- Chasing losses by increasing bet sizes or deposits to "win back" what's gone.
- Spending longer sessions on the pokies or live tables than originally planned, repeatedly.
- Feeling irritable, anxious or low when not able to play.
- Hiding the amount of time or money spent gambling from family or friends.
- Borrowing money, selling belongings, or dipping into bill money to fund play.
- Neglecting work, study, sleep or relationships in favour of gambling sessions.
- Using gambling as an escape from stress, boredom or difficult emotions rather than for entertainment.
None of these on their own means there's a serious problem, we all get carried away in a good session occasionally. But if a few of these sound familiar, or someone close to you has raised a concern, it's worth taking that seriously rather than dismissing it.
The tools described on this page exist precisely for this moment. Setting a loss limit or taking a short cool-off isn't an admission of failure, it's simply good practice, the same as setting a budget before a night out.
Getting help locally is free, confidential and always available
If gambling has started to feel less like entertainment and more like a burden, reaching out costs nothing and stays private. New Zealand has dedicated, free support built specifically for this.
The Gambling Helpline NZ operates 24 hours a day, every day of the year. You can:
- Call 0800 654 655 to speak with a trained counsellor confidentially.
- Text 8006 if a phone call doesn't suit the moment.
- Visit safergambling.org.nz for online resources, self-assessment tools and local support services.
These services are independent, free of charge, and not run by any casino operator, so you can speak openly without any concern about your account or your play being affected.
You don't need to be in crisis to reach out. Plenty of people call simply because they want to understand their own habits better, or because a family member suggested it. Early conversations tend to be the easiest ones.
If you'd rather start with something practical, come back to this page and set a deposit or loss limit today. It takes minutes and gives you a bit of breathing room while you decide what else, if anything, you want to do.
Remember, all gambling on Ruby Fortune is restricted to players aged 18 and over, and support around your account, including any of the tools above, is available through live chat or email at any hour.
Frequently asked questions
How long does a Ruby Fortune self-exclusion request take to process?
Self-exclusion requests are handled through our support team and take effect once confirmed, generally very quickly after you submit the request via live chat or email. The account is then locked to gambling activity for the full period you agreed to.
Can I lower my deposit limit immediately if I'm worried about my spending?
Yes, decreases to deposit, loss or time limits apply straight away with no waiting period. Only increases go through a cooling-off delay, which is designed to stop impulsive raising of limits mid-session.
What happens to money left in my account if I self-exclude?
Any balance already in your account remains yours and can still be withdrawn during self-exclusion. Contact support to arrange the withdrawal, since you won't be able to log in to play while the exclusion is active.
Is the Gambling Helpline NZ connected to Ruby Fortune in any way?
No, the Gambling Helpline NZ is an independent, free service, not run by any casino operator. You can call 0800 654 655 or text 8006 confidentially, and nothing you discuss affects your Ruby Fortune account.
Can I choose a short break instead of full self-exclusion?
Yes, a cool-off or time-out period locks your account for a shorter fixed stretch without the longer commitment of full self-exclusion. It's a useful middle step if you just need space to reset before deciding on anything longer-term.