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Shipping

ATTENTION: 

If you package is delayed, please have your tracking number ready and contact USPS or UPS directly for the most up to date information.

USPS: 1-800-275-8777
UPS: 1-800-742-5877


FLAT RATE SHIPPING $4.95 FOR ORDERS UNDER $99
For orders under $99, select FLAT RATE shipping to take advantage of our low shipping fee of $4.95 for your entire order. 
We will ship your order via the most-cost effective shipping method. If your package is under 15.99 ounces, we will utilize USPS First Class. If your package is over 15.99 ounces, it will be shipped by either UPS Ground, USPS Parcel Post, or USPS Priority, depending on the cost. Flat rate shipping applies to US address only. 

FREE SHIPPING FOR ORDERS OVER $99
Orders over $99, select FREE SHIPPING to take advantage of our complimentary shipping for your entire order. 
We will ship your order via the most cost effective shipping method. If your package is under 15.99 ounces, we will utilize USPS First Class. If your package is over 15.99 ounces, it will be shipped by either UPS Ground, USPS Parcel Post, or USPS Priority, depending on the cost. Free shipping applies to US address only. 

Expedited shipping and insurance options available at check out with additional shipping charge. 

Orders received by 2pm PST are normally shipped the same day. We will email you the tracking number as soon as your order is shipped.  You can also log in to your account to check the status of your order.  If there is a delay, we will notify you as soon as possible. 

USPS Priority and First Class Mail take approximately 1-5 days to deliver. UPS Ground and USPS Parcel take approximately 2-8 days, depending on the destination.  Once we ship your order, we have no control over the U.S. Post Office or UPS on the exact date of delivery.  

Please be advised USPS may take 24-48 hours to update tracking status.  USPS Priority, Standard Parcel, and First Class delivery dates are not guaranteed.  

For USPS packages: to find out if your mail or package has not met the delivery standards, please check the chart below.

MAIL CLASSDELIVERY STANDARDCONTACT CUSTOMER SERVICE AFTER:
First-Class Mail®2 - 3 days (not guaranteed)5 or more Days from the date of mailing
Priority Mail®1, 2, or 3 days (not guaranteed)5 or more Days from the date of mailing
Priority Mail Express™1 - 2 days (guaranteed)Guaranteed Delivery Date/Time Missed
Standard Post™2 - 8 days (not guaranteed)14 or more Days from the date of mailing

If your mail or package has not arrived within the time noted above, please complete a delayed mail report. Please have you mail or package information available when completing the form, particularly your tracking number if applicable.

More information on delayed mail ›

INTERNATIONAL CUSTOMERS, PLEASE READ:
International orders are shipped by USPS Express International or USPS Priority International. We have no control over shipping delays due to Customs Inspections.  If your order does not arrive after 30 days, we will contact our insurance firm.  If you file a claim with paypal or your credit card bank, we will respond to the claim after 30 days. 

International customers are responsible for their own sales tax and Customs fees/tax. We cannot under declare the value of your package due to insurance and legal requirements. We do not ship Lithium polymer (LiPo) batteries overseas.  

For more information on international shipping or to track your shipment, please visit www.usps.com
           
We reserve the right to modify our shipping policy at anytime without prior notice. 
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